Return Policy

You have 14 days from the date of delivery to request a return. After this window, we are unable to accept returns except for items covered by a manufacturer warranty.

To be eligible for a return, your item must be: • Unworn, unwashed, and unused • In its original condition with all tags attached • In its original packaging (shoebox, dust bag, etc.). We do not accept returns where the shoebox has been used as the shipping box or has been damaged • Accompanied by proof of purchase (order number or receipt) Items that show signs of wear, damage, or alteration cannot be returned.

The following items cannot be returned: • Sale and clearance items (final sale) • Underwear, socks, and other intimate apparel for hygiene reasons • Gift cards • Custom or personalised items • Items damaged due to misuse or normal wear

Returning is easy: 1. Log into your Fit Guide account and go to My Orders 2. Find your order and click "Request Return" 3. Select the item(s) and reason for return 4. We will email you a return authorisation and instructions You can also start a return by emailing hello@fitguide.co.zm with your order number.

Need a different size or colour? We are happy to exchange eligible items, subject to stock availability. Start by submitting a return request and noting that you would like an exchange. If your preferred replacement is unavailable, we will issue a refund instead.

For change-of-mind returns, the return shipping cost is your responsibility. We recommend using a tracked courier service. If your return is due to our error (wrong item, defective, damaged in transit), we will cover the return shipping cost.

Once we receive and inspect your return, we will notify you of the outcome. • Approved refunds are processed within 3–5 business days • Refunds are issued to your original payment method • Mobile money refunds may take 1–2 business days to reflect • Bank transfers may take 3–7 business days depending on your bank Original shipping fees are non-refundable, except where the return is due to our error.

If you receive a defective or damaged item, contact us within 48 hours of delivery at hello@fitguide.co.zm with photos and your order number. We will arrange a free replacement or full refund as quickly as possible.

If you have not received your refund after the timeframe above: 1. Check your bank or mobile money account again 2. Contact your bank or mobile money provider (processing times may vary) 3. If still not received, contact us at hello@fitguide.co.zm

Questions about a return or exchange? We are happy to help: Fit Guide Email: hello@fitguide.co.zm Lusaka, Zambia